Almost Heaven
Bed and Breakfast

Sleep, Eat, and Play With Mountain Views!

Policies

Policies

Cancellation Policy 

  • If room reservation is canceled on or more than 2 weeks prior to your arrival date, your deposit will be refunded minus a $30 processing fee per room.
  • If room reservation is canceled less than 2 weeks of your arrival date, your deposit will be forfeited.
  • No shows or early departure, for any reason, will be charged the full amount of the reservation.
  • Please call 828-246-6671 for any cancellation.


Whole House Rental

  • Whole house rentals will require at least a 30 day cancellation notice prior to your arrival date.  Deposit will then be refunded minus a $120 processing fee. 
  • Any whole house rental cancellation less than 30 days prior to your arrival date will result in forfeiting the deposit.
  • Any whole house rental cancellation less than 14 days prior to your arrival date will be charged the entire amount of the reservation.
  • Any whole house rental no shows or early departures, for any reason, will be charged the entire amount of the reservation
  • Any changes to the reservation resulting in a reduction of room nights will be charged $30 per room per night if changes are made at least 30 days prior to arrival date.
  • Any changes to the reservation resulting in a reduction of room nights will be charged the entire amount of the reservation for those rooms if changes are not made at least 30 days prior to arrival date.
  • Please call 828-246-6671 for any cancellations or changes


Check-in and Check-out Policy

  • A state issued photo ID is required at time of check-in
  • Check-in is between 3pm – 7pm, unless prior arrangements have been made. 
  • Late check-ins may be turned away and deposit forfeited.
  • Late check-ins may check in the next morning after 10am
  • Quiet time is from 11pm - 7am
  • Check-out is 11am, unless prior arrangements have been made. 
  • Late check-outs may be charged a late check-out fee of $30.00 per room.
  • All keys must be turned into Rob or Patti at time of check-out or a lost key fee of $30 will be accessed.


No smoking Policy

Almost Heaven Bed and Breakfast has a no smoking policy. 

  • However, a covered smoking sitting area is provided outside. 
  • Ashtrays should be utilized at all times and cigarette butts not discarded on the ground. 
  • If smoking inside the house occurs or smoke odor is detected in the bedroom, a cleaning charge will be accessed in the amount of $250.00.


No Pet Policy

  • Almost Heaven Bed and Breakfast has a resident dog and cat.
  • Only service dogs are welcomed if prior arrangements are made at time of reservation. 
  • Please call us at 828-246-6671 to make these arrangements.
     

Deposit Policy

  • A credit card is required for all reservations. 
  • A 50% deposit will be charged to that credit card with remaining balance due upon check-out. 
  • 7% NC Sales Tax and 4% Haywood County Occupancy Tax will be charged to credit card
  • We accept cash, debit cards, and VISA, MasterCard, Discover, and American Express credit cards
  • Each bedroom will be assessed, prior to check-out, for damages, smoke odor, and items missing and charged accordingly to the credit card.


Liability Policy

  • The Almost Heaven Bed and Breakfast house was built in 1927 and has maintained many of the quaint characteristics of the original home and property.  Although, many efforts have been made to ensure the safety of our guests, there are several features that we would like our guests to be aware of:
    2-3 steps leading up to all exterior doors
    Low railings on the stairs and landing leading to the 2nd floor
    3/4" threshold on most doorways
    Possible lower water pressure in 2nd floor bathrooms
    A 1/4 mile long one lane Ribbon driveway that winds up the hillside
     
  • No one is allowed on the property that are not a registered guest without the prior approval of the Bed and Breakfast owners.
     
  • Almost Heaven Bed and Breakfast does not assume any liability for any personal injury occurring to any of our guests due to deliberate, negligent, or reckless acts of the guests.
     
  • Almost Heaven Bed and Breakfast owners and representatives reserve the right to ask any guest to leave the premises for any reason due to deliberate acts of recklessness, intoxication, or any disorderly conduct on the part of the guest. 
    Entire reservation for that guests room will be charged with no refund or gift certificate issued.


Reservation Policy

  • Telephone reservations are accepted daily only from 8am - 9pm EST.
  • On-line reservations are accepted 24 hours
  • Due to the many antiques on display and the age of our house, only children age 12 and over are welcome.
  • Please see the Liability Policy


Guest Responsibility Policy

  • All guests shall conduct themselves in a reasonable fashion. Almost Heaven Bed and Breakfast owners and representatives reserve the right to ask any guest to leave the premises for any reason due to deliberate acts of recklessness, intoxication, or any disorderly conduct on the part of the guest.
  • All antiques are meant to be viewed and not touched.  Any damage done to any antique or furnishings by a guest, whether by intent or accident, will be the responsibility of that guest and will be charged accordingly.
  • Quiet time of 11pm shall be observed by all guests. 
  • Please be respectful of other guests in our home.
  • Each bedroom will be assessed, prior to check-out, for damages, smoke odor, and items missing and charged accordingly to the credit card.
  • All keys must be turned into Rob or Patti at time of check-out or a lost key fee of $30 will be accessed
  • One parking space is provided for each room rental and all guests shall park in the parking spot designated for that room as indicated on the parking signs.
  • All guests shall drive on the concrete slabs of the Ribbon driveway and observe a 5 MPH or less
  • Almost Heaven Bed and Breakfast is not responsible for any damage, loss, or theft to any of our guests cars or other property.

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